Refund policy

Return & Refund Policy

Last Updated: March 21, 2026

Thank you for shopping at EverestVita (everestvita.com). We are committed to providing high-quality products sourced from Nepal and delivering them worldwide.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.

  • The return request must be made within 14 days of delivery.

  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods

  • Personal care items once opened

  • Items marked as “Final Sale”

  • Gift cards or promotional items

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

  • We will offer a replacement or full refund at no extra cost

4. Return Process

To initiate a return:

  1. Email us at suuport@everestvita.com

  2. Include your order number and reason for return

  3. Our team will provide return instructions

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

  • Once we receive and inspect your return, we will notify you of approval.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

6. Shipping Information

  • We ship globally from Nepal.

  • Estimated delivery time: 5–12 business days (may vary by location).

  • Shipping delays caused by customs or carriers are beyond our control.

7. Free Refund Guarantee

We offer a risk-free shopping experience:

  • If your order does not arrive within the estimated delivery window or is significantly different from the description, you are eligible for a full refund.

8. Exchanges

We only replace items if they are defective or damaged. Contact us to arrange an exchange.

9. Contact Information

For any return or refund inquiries, please contact:

By placing an order with EverestVita, you agree to this Return & Refund Policy.